Privacy Policy

1. Introduction

Holoware ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mobile Device Management (MDM) platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number, company details)
• Device information (device IDs, OS versions, hardware specifications)
• Configuration and policy settings
• User credentials and authentication data

2.2 Automatically Collected Information

• Device telemetry and diagnostic data
• Usage statistics and performance metrics
• Log files and system events
• IP addresses and network information

3. How We Use Your Information

• Provide, maintain, and improve our MDM services
• Monitor device compliance and security posture
• Send administrative notifications and alerts
• Analyze usage patterns to enhance platform performance
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in platform operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and compliance with ISO 27001 standards. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Device data is typically retained for 90 days after device removal. Audit logs are retained for 7 years for compliance purposes.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing activities
• Export your data in a portable format
• Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

• Email: sales@holoware.co
• Phone: 1800 572 5882
• Address: Holoware, India