Digital Service Delivery
ecojab is a cloud-based software-as-a-service (SaaS) platform. There is no physical shipping involved as all services are delivered digitally via the internet.
Upon successful registration and payment, you will receive immediate access to your ecojab account and all subscribed features through our web platform.
Service Activation
Instant Access
Your ecojab subscription is activated immediately upon successful payment verification. You can start managing your devices right away.
Onboarding Process
- Account creation is completed within minutes
- Access credentials are sent to your registered email address
- Dashboard and features are accessible immediately after login
- Our support team is available 24/7 to assist with initial setup
Hardware Shipments (If Applicable)
In cases where physical hardware devices or equipment are included as part of your enterprise plan:
Shipping Methods
- Standard Shipping: 5-7 business days (no additional charge)
- Express Shipping: 2-3 business days (additional fees apply)
- International Shipping: 7-14 business days (customs fees may apply)
Shipping Coverage
- We ship to most countries worldwide
- Shipping costs are calculated based on destination and package weight
- All hardware shipments include tracking information
- Import duties and taxes are the responsibility of the customer
Order Tracking
For physical hardware orders:
- A tracking number will be sent to your registered email within 24 hours of shipment
- Track your order status through our customer portal or the carrier's website
- Receive notifications at key delivery milestones
Delivery Issues
If you experience any issues with service access or hardware delivery:
Service Access Issues
- Contact our support team immediately if you cannot access your account
- Check your spam folder for account activation emails
- Verify payment was processed successfully
Hardware Delivery Problems
- Report non-delivery within 48 hours of expected delivery date
- Damaged items must be reported within 48 hours of receipt
- Missing items from your order should be reported immediately
- We will arrange replacements or refunds for confirmed issues
International Customers
For customers outside the United States:
- Software services are available globally with no restrictions
- Hardware shipping is available to most countries (contact us for availability)
- Customers are responsible for all import duties, taxes, and customs fees
- Delivery times may vary based on customs clearance procedures
- All prices are listed in USD unless otherwise specified
Contact Us
For questions about service delivery or hardware shipping, please contact us:
- Email: support@ecojab.com
- Live Chat: Available 24/7 through your dashboard
Last updated: November 3, 2025